FAQ

1.How much shipping will be required?

No need, we offer free delivery

 

2.When does it ship?

Our shipping time is generally photographed and paid within 2 working days according to the order of the order payment sent out, in addition to some of the pre-sale goods, as well as a large number of orders, the delivery time will be slower.

 

3.How long does it take to get there?

Usually 3-5 days after shipment, the specific delivery time needs to be based on the courier's speed of delivery

 

4.Did you test the package before shipping?

We will check before shipment, you receive the goods if you find the goods in the transportation of damage problems can contact us, we packaged very well, but can not guarantee the transportation of the courier!

 

5.Ship from where?

We have our own local warehouses to ship to

 

6.What should I do if I find the product damaged when I receive the delivery?

Please contact us to create an exchange certificate for you, then you can send it back to our nearest warehouse by express delivery, the shipping cost is borne by us, after the warehouse confirms that we have received the TV you sent back, we will send you a new TV; If you are not far away from our warehouse, you can even go to our warehouse directly for exchange!

 

7.Is there an after-sales guarantee?

We offer a one-year warranty on our products, which is not available in case of human damage.

 

8.Is there a discount if I want to buy in bulk?

Yes, customers who want to wholesale can contact us, excellent price

 

9.What if I want a refund?

You can contact us by email for a refund within 15 days of receiving the goods, if the product has been damaged during this period no refund can be made!