Refund Policy
IN-STORE RETURNS POLICY
Customers can apply for a refund after receiving the product
（1）Within 15 days you can apply for a return for a refund, we will refund according to the original payment method
（2）Within 30 days of any quality problems that are not caused by human factors, we will replace the product with a new one at our shipping cost.
（3）365 days to provide you with warranty service on the product
In order for goods to qualify for a refund within 15 days of purchase, it must meet the following requirements:
The items must be returned as sold, that is in it’s original (undamaged) packaging, including any documentation and with any tamper proof seals intact.
If an item has been used or are otherwise in unsaleable condition (damaged or soiled packaging, parts missing) JEAANSP reserve the right to refuse a return under this policy.
If a promotional item was included in the original sale, these need to be returned also to avail of the refund. If they are no longer available, their equivalent non-discounted value will be deducted from the refund amount.
IN-STORE RETURNS REFUND CONDITIONS
Where an item is returned for a refund, the refund will be made to the original form of payment.
Where the original form of payment was a credit or debit card, the same card must be physically present for the refund to be processed.
Where the original form of payment was made by cheque or bank draft, a cheque to the value of the original payment will be issued within 10 working days and posted out.
This policy does not affect your legal rights.
Please ask a member of our sales team if you have a query relating to your purchase.
GOODS DAMAGED IN TRANSIT
If the product is accidentally damaged during transportation, please contact us at jeaansp168@gmail.com to create a replacement voucher for you, you need to send a courier to our nearest warehouse address and send us the courier's logistic tracking number, after the warehouse confirms the receipt of the product you sent back, we will send you a new product, and the shipping cost will be borne by us; if If you are not far away from our warehouse, you can even go to our warehouse directly for exchange.
REPAIR OF FAULTY GOODS
If any item you have received is faulty, please contact us at jeaansp168@gmail.com. The item(s) will then be returned to the manufacturer to be assessed and/or repaired as appropriate. We offer a one-year warranty that covers only the TV itself; other accessories are not covered. The warranty does not cover human damage, such as accidentally dropping the TV and causing it to break, or other non-LED TV employees spot-checking TV programs and rendering the TV unusable.
ONLINE RETURNS POLICY
This online return policy applies only to orders and goods received which have been bought online at www.jeaansp.com or by any other distance sale method.
Please read our policies before making a purchase with us to ensure that you have a clear understanding of (i) our refund policy, and (ii) whether you have a right to cancel your contract with us.
Send the goods back to us if it is faulty or in need of repair
Cancel your contract with us and return the good to us, even if it is not faulty, as long as your purchase fulfils the criteria outlined in our Right to Cancel section below.
When you receive our delivery, please inspect the item to ensure that you are completely satisfied that the item matches the description you received and that the item is of satisfactory quality.
RIGHT TO CANCEL (YOUR RIGHT TO CANCEL YOUR CONTRACT WITH US)
This cancellation policy only applies to orders and goods received which have been bought online at www.jeaansp.com or by any other distance sale method.
If you decide to cancel a purchase, we want your cancellations to be hassle-free. Should you wish to cancel your purchase subject to the terms laid out below, you have the right to do so, without giving any reason, before and up to 15days after you obtain physical possession of the goods.
This is provided that the item(s) are in as sold condition, and in their original packaging. You must then send back the goods without undue delay and not later than 15 days from the day on which you informed us of your decision to cancel the purchase.
To exercise the right to cancel, you must inform us of your decision to cancel your purchase by an unequivocal statement (e.g. a letter sent by post, or an e-mail).
You can also contact our customer support team by sending an email to jeaansp168@gmail.com.com and a member of our team will assist you with any queries regarding your right to cancel. This will help to speed up the cancellation process.
TERMS APPLYING TO CANCELLATION:
Where you decide to exercise your right of cancellation, you are responsible for costs incurred to return item(s) to us, except where the goods cannot be returned by post. If the goods cannot be returned by post, please contact us and we will arrange for the good to be collected.
We will issue you a full refund of the purchase price (excluding the cost of our standard delivery charge in sending you the goods if applicable) on receipt of the returned goods, with original packaging.
If you have diminished the value of the good by handling it or testing it beyond what is necessary to check its nature, characteristics, and functioning, we reserve the right to not refund you the entire amount.
Goods that have data inputted to them, have been installed (software) or have had tamper proof seals broken cannot be accepted for return. Goods will be assessed upon return to establish if they comply with the terms of this return policy.
We will reimburse you not later than 14 days from the day on which we are informed about your decision to cancel this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you have any questions, please call our customer support team.
Consumers have a range of rights:
Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
Goods must be fit for their purpose – they must do what they are reasonably expected to do.
Goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
In the case of a sales contact, the existence of a legal obligation on the trader to supply goods that are in conformity with the contract.
When you buy goods in a sale you have the same rights as when you pay full price for the goods.
These rights cannot be excluded, and they are in addition to any extended warranty or accidental damage cover that you have taken out, or any warranty that the manufacturer provides.